FAQ

Frequently Asked Questions

Everything you need to know about Jaxxify — and about migrating from Jaxx Liberty.

About Jaxxify

What is Jaxxify?

Jaxxify is a web-based, non-custodial cryptocurrency wallet that runs entirely in your browser. It lets you send and receive Bitcoin, Ethereum, ERC20 / BEP20 tokens, and several other major cryptocurrencies without installing any software. You stay in full control of your funds at all times.

Which cryptocurrencies does Jaxxify support?

Jaxxify currently supports:

  • Bitcoin (BTC)
  • Ethereum (ETH) — plus all ERC20 and BEP20 tokens
  • Litecoin (LTC)
  • Dogecoin (DOGE)
  • Dash (DASH)
  • Zcash (ZEC)
  • Ethereum Classic (ETC)

Do I need to register or create an account?

No. Jaxxify requires no registration — no email, no password on our servers, no identity verification. You simply open the wallet and start using it. We don’t collect personal data, so there’s nothing that can be leaked.

Is Jaxxify a custodial wallet? Do you hold my coins?

No. Jaxxify is fully non-custodial. We never hold, touch, or have access to your funds. Your private keys are generated and stored on your side only, and every transaction is signed locally in your browser.

Where are my private keys stored?

Your keys never leave your browser. They are not transmitted to our servers, not logged, and not backed up by us. This means you — and only you — are responsible for keeping your seed phrase safe.

What is a seed phrase, and why does it matter?

Your seed phrase (also called a recovery or backup phrase) is a list of words that can regenerate your entire wallet and all its addresses. Jaxxify is built on the BIP32 hierarchical deterministic (HD) standard and is compatible with BIP39 seed phrases. If you ever lose access to your device, your seed phrase is the only way to restore your funds — so write it down and store it somewhere safe and offline. Never share it with anyone.

Which browsers and devices does Jaxxify work on?

Jaxxify works in any modern browser on desktop, tablet, or mobile — there’s nothing to download or install. Just open the site and go.

Is there a fee to use Jaxxify?

Jaxxify itself does not charge you to open or use the wallet. When you send crypto, you pay the standard network (miner) fee for that blockchain, which goes to the network — not to us.

Can I use Jaxxify with hardware wallets or offline?

Because your keys are handled locally, you can load the wallet, disconnect from the internet, and verify your addresses offline before signing. For maximum security, always double-check receiving addresses on your own screen.

About Jaxx Liberty

What happened to Jaxx Liberty?

Jaxx Liberty, the popular multi-currency wallet made by Decentral, was officially discontinued. Decentral announced the retirement on March 7, 2023, and the wallet was fully shut down on March 27, 2023. After that date, the apps stopped supporting transactions and users could no longer send funds or reliably check balances inside Jaxx.

Why did Jaxx Liberty shut down?

Decentral — the company behind Jaxx, founded by Ethereum co-founder Anthony Di Iorio — chose to reallocate its resources to a new project called Andiami: The Quest for Liberty. Maintaining the Jaxx Liberty wallet was no longer a priority, so the wallet was retired.

Was Jaxx Liberty hacked?

No. Jaxx Liberty was not hacked. It was simply discontinued as a business decision. Your coins were never taken — they remain on their blockchain addresses and can be accessed with your recovery phrase.

Is my crypto lost now that Jaxx is gone?

No — as long as you have your 12-word recovery phrase. Your funds live on the blockchain, not inside the Jaxx app. With your seed phrase you can restore access in any compatible wallet. Without the recovery phrase, however, recovery is generally not possible, so finding it is the essential first step.

Can I still log in to Jaxx Liberty?

The wallet is offline and no longer functional for transactions. Decentral kept it accessible for a limited time so users could view and back up their recovery phrases, but that grace period has passed. To use your funds, you now need to import your seed phrase into a working wallet.

⚠️ Warning about Jaxx recovery scams

Since the shutdown, fraudulent websites have appeared pretending to be Jaxx or offering to “restore” your wallet. They ask you to enter your seed phrase on their website in order to steal your funds. Never enter your recovery phrase on any website that asks for it online. A legitimate wallet only uses your seed phrase locally, on your own device. If a site or “support agent” asks for your phrase, it’s a scam.

Migrating from Jaxx Liberty to Jaxxify

Can I move my Jaxx Liberty funds to Jaxxify?

Yes. Jaxxify supports the same BIP32/BIP39 seed-phrase standard that Jaxx Liberty used. You can import your existing 12-word Jaxx recovery phrase into Jaxxify to regain access to your assets.

How do I import my Jaxx wallet into Jaxxify?

  1. Open Jaxxify in your browser.
  2. Choose the option to import / restore an existing wallet.
  3. Enter your 12-word Jaxx Liberty recovery phrase.
  4. Jaxxify will derive your addresses and balances for the supported coins.

Because everything runs locally, your seed phrase stays in your browser and is never sent to our servers.

Will my funds appear immediately?

For coins that share the same derivation standard, your balances should appear right after import. Note that Jaxx used its own derivation paths for some assets, so certain balances may sit on a different path — if a balance doesn’t show up as expected, don’t panic; your coins are still on the blockchain and safe.

Do I have to pay a fee to migrate?

Importing your wallet is free — there’s no transfer taking place, you’re simply re-deriving your existing addresses. You only pay a standard network fee if and when you later choose to send crypto.

Is it safe to enter my Jaxx seed phrase into Jaxxify?

Jaxxify processes your seed phrase locally in your browser to derive your keys; it is never transmitted or stored on our servers. That said, only ever enter your phrase into wallet software you trust, and always make sure you’re on the correct Jaxxify URL to avoid phishing copies.

Still have questions?

If you can’t find what you’re looking for here, reach out through our contact channels. And remember the golden rule of crypto: never share your seed phrase with anyone — including us.