How Does Jaxx Liberty Wallet Handle Lost Passwords?

Jaxx Liberty Wallet is designed with user security and control at its core. This emphasis on security also means that users bear significant responsibility for managing their passwords and recovery information. Here’s a detailed explanation of how Jaxx Liberty Wallet handles lost passwords and the steps users can take to recover access to their wallet.

1. No Centralized Password Recovery

Jaxx Liberty Wallet operates on a decentralized model, which means there is no central authority or support team that can reset or recover passwords for users. This is in line with the core principles of cryptocurrency, where users have full control over their funds and private keys.

2. Importance of the Backup Phrase

When users first set up their Jaxx Liberty Wallet, they are provided with a 12-word backup phrase (also known as a seed phrase or recovery phrase). This phrase is crucial for wallet recovery and should be stored securely. The backup phrase can be used to restore access to the wallet in case the password is forgotten or the device is lost.

3. Steps to Recover a Lost Password

If a user forgets their password, they can regain access to their wallet by following these steps:

  1. Open the Jaxx Liberty App:
    Launch the Jaxx Liberty application on your device.
  2. Select ‘Restore Wallet’:
    On the welcome screen, choose the option to restore an existing wallet.
  3. Enter the 12-Word Backup Phrase:
    Carefully enter the 12-word backup phrase in the correct order. This phrase is case-insensitive but must be entered exactly as it was originally provided.
  4. Set a New Password:
    After successfully entering the backup phrase, you will be prompted to set a new password. Choose a strong and memorable password to secure your wallet.
  5. Wallet Restoration:
    Once the backup phrase is verified, Jaxx Liberty will restore your wallet, including all associated cryptocurrencies and transaction history.

4. Security Tips for Managing Backup Phrases

Given the critical importance of the backup phrase, here are some security tips for managing it:

  • Store Offline:
    Write down the backup phrase on paper and store it in a secure, offline location. Avoid saving it in digital formats that can be hacked or compromised.
  • Multiple Copies:
    Consider creating multiple copies of the backup phrase and storing them in different secure locations, such as a safe or a safety deposit box.
  • Avoid Sharing:
    Do not share your backup phrase with anyone. Anyone with access to this phrase can potentially access and control your funds.
  • Regular Checks:
    Periodically check that your backup phrase is still securely stored and accessible. This ensures that you can recover your wallet if needed.

5. What If the Backup Phrase Is Lost?

If a user loses both their password and their backup phrase, unfortunately, there is no way to recover access to the wallet. This underscores the importance of securely storing the backup phrase from the outset.


Jaxx Liberty Wallet’s handling of lost passwords underscores the decentralized and user-controlled nature of cryptocurrency management. While this model offers enhanced security and control, it also places a significant responsibility on users to securely store their backup phrases. By following best practices for managing and securing the backup phrase, users can ensure that they maintain access to their wallet even if they forget their password. In the decentralized world of cryptocurrency, taking proactive steps to safeguard recovery information is essential to prevent loss of access to digital assets.

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