How to Handle Unknown Transactions in Jaxx Liberty Wallet

Discovering unknown or unauthorized transactions in your Jaxx Liberty wallet can be alarming and may indicate a security issue. Prompt action is necessary to address potential threats and secure your digital assets. This guide outlines the steps you should take if you notice any suspicious activity in your Jaxx Liberty wallet.

Step 1: Verify the Transaction

Before taking any drastic measures, confirm that the transaction is indeed unauthorized:

  • Check Transaction Details: Look closely at the transaction details available in Jaxx Liberty. This includes the date, amount, and recipient address.
  • Ask Family or Friends: Sometimes, transactions may have been made by someone you know who has access to your device. Confirm with anyone who might have access before assuming the transaction is malicious.
  • Review Connected Services: If you use automated trading bots or other services that have access to your wallet, check if these could have executed the transaction.

Step 2: Secure Your Wallet

If you confirm that the transaction was unauthorized, take immediate steps to secure your wallet:

  • Change Security Settings: If Jaxx Liberty offers options like changing a PIN or password, update these immediately.
  • Transfer Assets to a New Wallet: Consider transferring your remaining assets to a new wallet address. This can be another Jaxx Liberty wallet or a different wallet entirely. Ensure the new wallet is secure and that you have not reused previous security phrases or passwords.
  • Reinstall Jaxx Liberty: There might be malware affecting your current installation. Reinstalling the app can help eliminate any installed malware. Be sure to back up your wallet first using the seed phrase.

Step 3: Check for Malware

Malware on your device could be compromising your wallet security:

  • Run Antivirus and Anti-Malware Software: Use reliable and up-to-date antivirus software to scan your device thoroughly. Remove any detected threats.
  • Update Your Operating System and Apps: Ensure your device‚Äôs operating system and all applications are updated to their latest versions. This helps protect against vulnerabilities that could be exploited by malware.

Step 4: Restore Your Wallet

After securing your device, restore your wallet from the seed phrase to ensure it’s free from potential vulnerabilities:

  • Prepare for Restoration: Ensure your Jaxx Liberty app is cleanly installed and your device is secure.
  • Restore Wallet: Use your backup seed phrase to restore your wallet. This process will recover your wallet but not the stolen funds if the transaction was indeed unauthorized and completed.

Step 5: Report the Incident

  • Contact Jaxx Support: Inform the Jaxx support team about the incident for further guidance and to report the security breach. They may offer specific advice or steps to prevent future occurrences.
  • Notify Your Local Authorities: If the transaction involves a significant amount of money, consider reporting the incident to your local law enforcement for further investigation.

Step 6: Increase Future Security Measures

  • Educate Yourself: Learn about common security threats and how to protect yourself against them. Understanding phishing, malware, and secure wallet management can prevent future issues.
  • Use Enhanced Security Practices: Consider using hardware wallets for significant amounts of cryptocurrencies, which are less vulnerable to hacking. Enable all available security features in your digital wallets, including two-factor authentication if available.


Handling unknown transactions in your Jaxx Liberty wallet involves a combination of immediate action and long-term security practices. By promptly securing your wallet and device, checking for malware, and enhancing your security measures, you can help protect your digital assets against unauthorized access and future threats. Always remain vigilant and proactive in monitoring your wallet transactions and security settings.

Leave a Comment